How long does Mazaby take to ship orders?

Orders are processed within 1–3 business days and shipped with tracking — from Italy for European orders and from the USA for US orders. You receive a tracking link by email as soon as your order ships.

How can I track my Mazaby order?

Use the Track Your Order page at mazaby.com/pages/track-your-order with your tracking number, which works with all major carriers.

How do I contact Mazaby customer support?

Email info@mazaby.com or call +1 (512) 760-8450. Support is available 7 days a week and typically replies within one business day.

FAQ

Q: What is Mazaby's return policy?

Mazaby offers a 30-day return window. EU customers additionally have a statutory 14-day right of withdrawal. Contact info@mazaby.com to start a return.

Answers to the most common questions about shopping at Mazaby (mazaby.com) — shipping, returns, products and payments. Can't find what you need? Email info@mazaby.com or visit our Help Center.

Orders & Shipping

Where does Mazaby ship from?

Mazaby is an online store based in Italy. All orders ship with tracked delivery across Italy and the European Union.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery within Italy usually takes 2–4 business days and 3–7 business days for the rest of the EU. You'll receive a tracking link by email as soon as your order ships.

How much does shipping cost?

Shipping is calculated at checkout based on your delivery address and order size. Any current free-shipping offers are shown at checkout.

Can I track my order?

Yes — every order ships with tracking. Use the Track Your Order page or the tracking link in your shipping email.

Returns & Refunds

What is Mazaby's return policy?

We offer easy 30-day returns: contact us within 30 days of delivery and we'll guide you through the return. EU customers also have a legal right of withdrawal within 14 days of receiving their order. Items should be unused and in their original packaging. See our Returns & Refunds policy for details.

How do I request a return or refund?

Email info@mazaby.com with your order number and the item you'd like to return. Refunds go back to your original payment method once the return is received and checked.

Products

Are the products on Mazaby authentic?

Yes. Every product is sourced responsibly and quality-checked before it ships, including our premium skincare and fragrance lines.

What skincare brands does Mazaby carry?

Our skincare edit features Aesop — including the Parsley Seed range, Resurrection hand care, Classic Shampoo and unisex Eaux de Parfum — alongside Mazaby's own beauty devices such as the LED Light Therapy Face Mask.

How do I use the Mazaby LED Light Therapy Face Mask?

Use it on clean, dry skin, starting with short sessions a few times per week as described in the included instructions. Do not use it over open wounds, and consult a doctor first if you have a skin condition or light sensitivity.

What does Mazaby sell?

Mazaby is a curated online store offering Health & Beauty, Home & Living, Kitchen & Dining, Bags & Travel, Electronics and Toys & Kids — quality everyday products at fair prices, shipped from Italy.

Payments & Contact

What payment methods do you accept?

We accept major credit and debit cards and the other secure payment options shown at checkout. Prices are in euros (€).

How can I contact Mazaby?

Email info@mazaby.com — we aim to reply within one business day. You can also use our contact page.